Top Ten Automotive Keyword Complaints in 2017: Gearbox

Looking back at 2017, a subtle change is taking place in China's auto market: the growth rate of self-owned brands is higher than that of joint venture brands and the market as a whole. It is becoming an important driving force for the growth of the auto market. According to statistics from the China Association of Automobile Manufacturers, a total of 10.8467 million Chinese branded passenger vehicles were sold in 2017, an increase of 3.02% year-on-year; accounting for 43.88% of the total passenger car sales, the occupancy rate increased by 0.69% over the same period of last year.

On the other hand, with the continuous increase in the total number of vehicles, there are more and more problems exposed. To this end, Auto Complaints Network analyzed the 2017 complaint cases, summed up the most popular keywords that can represent the 2017 auto industry complaints, and provide consumers with the necessary car reference. Auto Complaint Network commented on keywords such as auto-ignition, airbags, tires, and certificates. Today's review keyword is: Gearbox.

According to the statistics and analysis of complaints on parts and components of the Auto Complaint Network in 2017, the number of complaints concerning gearboxes received by the Auto Complaint Network in 2016 was 1788, accounting for 19.74%; in 2017, the Auto Complaint Network received complaints concerning gearboxes in total 2036. Zong, accounting for 21.14%, had an overall increase of 1.4% over 2016. Although the increase is not large, the gearbox problem is still very serious and deserves high attention.

The chart above shows that the number of complaints about gearboxes in 2016 was stable except April and February. In 2017, the overall trend showed an upward trend, with the lowest number of complaints in April, 93 cases. Affected by the introduction of the new "Automotive Sales Management Aspect", the number of complaints regarding gearboxes has been rising since July 2017. In December, the number of complaints in the year reached 262. As consumers’ knowledge of rights protection has been strengthened, the amount of complaints has skyrocketed. It can be seen that the new “Automotive Sales Management Aspect” can help consumers to safeguard their rights to a certain extent.

In the regional analysis of transmission complaints in 2017, Guangdong Province had the largest number of complaints, with 223 cases, accounting for 10.95% of the total volume of complaints for transmissions; followed by Shandong Province with 172 cases, accounting for 8.45%; Jiangsu Province and Sichuan Province respectively. Ranked third and fourth place, the number was 148 and 129 respectively. This is mainly related to the production conditions of the manufacturers in the region. Before a new vehicle is listed on the market, new vehicles must pass strict road and environmental tests. The purpose of this is to discover potential problems with the vehicle before it is put on the market. Successfully listed.

According to statistics, in 2017, the Automotive Complaint Network received a total of 2,036 complaints concerning gearbox issues, of which 1123 were joint venture brands, accounting for as much as 55.2%; followed by self-owned brands, a total of 826 cases, accounting for 40.6%; Finally, there are 87 imported brands, accounting for 4.3% of the total. This also has a certain relationship with the brand's market share in China.

Judging from the status attribute of vehicle complaints in 2017, there were 1157 cases (except for those already insured) in the warranty period of automobile transmissions, which accounted for 56.83% of the total, which was lower than that of 2016 as a whole, but appeared during the warranty period. The issue of gearbox complaints also reflects the slackening of production quality control in the production process of auto parts and components, resulting in more and more post-sale problems. The introduction of Sanbao and the new “Measures” and consumer association regulations can bring consumers the most powerful protection against infringement.

In all complaints about gearboxes on the auto complaints network in 2017, there were 1308 complaints about the abnormal sound of gearboxes, which accounted for 64.2% of all gearbox complaints. There were 786 complaints concerning the difficulties of shifting, 461 complaints were jumped, 289 were complaints of transmission oil leakage, and 150 complaints of gearbox fever. (You can select multiple complaints at the same time)

From the analysis of the complaint handling situation in 2017, 1655 complaints (including satisfaction scores) have been completed, accounting for 81.3%: 381 complaints are being processed, accounting for 18.7%, compared with 2016 complaints. The situation has improved slightly in 2017. The car owners’ satisfaction with the complaint processing results was 25, accounting for only 1.2%. In 2018, enterprises need to pay attention to complaints from owners and actively deal with complaints from owners to improve their overall satisfaction. At the same time, they also hope that owners can actively report complaints to us so that we can more clearly understand the specific situation of complaints. .

From the top ten of the 2017 transmission lineup, Changan Ford Focus ranked first and there were 114 complaints; Guangzhou Automobile Chuanqi GS4 became the “dark horse” in 2017 and became the second place in the rankings. The number of complaints was 100; Chevrolet Cruze ranked third with 86 complaints. Judging from the above chart, a relatively large number of complaints have a certain relationship with sales, but to a certain extent can also explain some issues, the company's gatekeeper on the quality of transmission is in place?

Below, Auto Complaint Network explains two typical cases of gearbox complaints.

Case 1: The new car floor gearbox becomes "pressure cooker", Dongfeng Nissan 4S shop refused to return the car also threaten owners

Time of Occurrence: October 4, 2017

Incident 4S shop: Wenzhou Dongfeng Nissan Huahong franchise store

Persons involved: Ms. Huang Zhejiang

Associated Brand: Nissan Bluebird

After the incident: After the new car was bought back just two days later, Ms. Huang said that the sound of the gearbox abnormal sound is like the "secondary" sound of the cooking of the pressure cooker, so he immediately called the 4S shop sales staff to communicate, 4S shop sales staff Ms. Huang first opened the car to the store for inspection. The after-sales staff casually listened to the sounds of the “order”, indicating that the abnormal sound of this “second time” was normal, and then sent Ms. Huang away. Ms. Huang opened the door for another two or three days in doubt, but found that this kind of gearbox noise similar to the pressure of the pressure cooker leaks more and more serious.

Ms. Huang was very frightened. So she drove the car to check again. But this time, she did not directly go to the 4s shop to buy the car. Instead, she went to several old car repair shops and another Dongfeng Nissan 4s shop. The maintenance master We all say that this "secondary" sound is emitted from the gearbox and is an abnormal sound. For further verification, Ms. Huang once again came to the Hua Hong 4s store and asked them to start listening to the sound of several other models in the store. However, they found that none of these cars had such a “order” sound. For this case, the sales staff of the 4S store could not explain it, but said that the feedback was given to the manufacturer. The manufacturer said it was normal.

Ms. Huang did not accept this statement, but also told them that the vehicle was inspected elsewhere. It all said that there was a problem with the gearbox of the vehicle. However, their so-called sales managers and after-sales managers still insist that the abnormal sound of vehicles is a normal phenomenon and cannot give a reasonable explanation. Ms. Huang hopes that the 4S shop will be able to change a new car. After all, it takes only a few days for a new car to be bought back. If the license plate is still on the market, it will be repaired or the gearbox will be repaired. 4S shop said no refund nor change, only repair! And said that if Ms. Wong is not convinced, they wouldn’t be afraid to complain or find a reporter.

Case 2: Dongfeng Citroen 4S shop refused to repair the gearbox.

Complain time: November 27, 2017

Incident 4S shop: Wenzhou delivery Citroen

Persons involved: Mr. Xiao, Zhejiang

Associated Brand: Dongfeng Citroen Sega

According to Mr. Shaw, from the beginning of November 2016, the vehicle began to suddenly shift gears locked in the third gear, the sports mode and snow mode indicator lights on the instrument panel were all bright, and they thought they were just electronic display. Failure, after the flameout and normal ignition, but after a while will appear after this failure. In particular, several times at high speed, when the speed of 100 yards suddenly appeared this car after a sudden breakdown of the meal, not only cause great security risks to themselves, but also bring danger to the rear of the vehicle. Because of the company's business relationship, he has to travel frequently and run high speeds. After this kind of failure problem, he has never dared to go on high speed. Now it can only be opened in the urban area, and this failure often occurs. It can only be turned on and off, and the ignition continues to open. This has brought great inconvenience to their work and life.

Mr. Xiao also told Auto Complaint Network that he had visited a lot of Dongfeng Citroen forums on the Internet and found that his problem was not a case. Many owners were discussing gearbox issues. And Mr. Xiao also learned that this is the batch quality problem that has existed in Dongfeng Citroen gearbox when it was produced, but the 4S store can't tell which batch it is, but now it has passed the warranty and needs the owner to repair at his own expense. Is the warranty period already a feature of Dongfeng Citroen?

Summary: From Case 1 we can see that there are still a small number of 4S stores in order to ensure their own interests, not hesitate to insist on the quality of the new car transmission no problem to achieve the purpose of refusing to return. The second case is that the 4S shop rejects the warranty of the overprotected vehicle that has a common problem with the transmission.

Here, the Auto Complaint Web has also summarized the regulations regarding the “transmission box” in the “Three Guarantees”, which will help consumers in their lives or in the process of rights protection:

Article 18 Consumers may choose to use their home car products within 60 days from the date of the sales invoice issued by the seller or within 3,000 kilometers (whichever comes first), and the main parts of the engine and transmission have product quality problems. Free replacement of engine and transmission.

Article 20 In the period of validity of the domestic automobile product Three Guarantees, one of the following situations occurs. If the consumer chooses to replace or return, the seller shall be responsible for the replacement or return of the product:

(1) Two repairs have been performed due to serious safety performance failures. Serious safety performance failures have not been eliminated or new serious safety performance failures have occurred;

(2) After the engine or transmission is replaced twice in a total, or the same main parts of the engine and transmission are not properly used after two replacements due to their quality problems, the number of replacements of the engine, transmission and its main parts will not be double counted;

(3) The same main parts of the steering system, brake system, suspension system, front/rear axle, and the vehicle body cannot be used normally after 2 cumulative replacements because of their quality problems;

Article 21 In the period of validity of the domestic automobile product Three Guarantees, when the cumulative time for repairing product quality issues exceeds 35 days, or if cumulative repair of the same product quality problem exceeds five times, the consumer can rely on the three-guarantee certificate and car purchase invoice. Replaced by the seller.

The gearbox has always been the main complaint object of complaints from online car owners because the technology of the gearbox in China has not yet reached the level of complete self-care. Therefore, it is difficult to eradicate the problem after the occurrence of the problem, so that complaints for the gearbox remain high.

Loss of the gearbox while driving the car can have serious consequences:

(Performance) Frequent failures:

1: Gear feeling and driving comfort failure:

For example, hanging forward gear or reverse gear impact, retracting from P position to P position or N position impact, and upshift impact occurring while driving.

2: Burning of actuators such as friction plates or brake bands:

For example, hanging a forward gear or reversing a block of empty oil and slipping into a certain position while driving will also mean that the engine speed will not rise but the engine speed will increase.

3: The performance of the sensor or controller (gearbox computer) deteriorates

For example: After the computer is broken, the cold car is normal, and the hot car has a strange problem.

(Safety) Frequent failures:

If the car fails to drive properly, it will drop into a neutral position, accelerate badly, climb uphill, or suddenly get stuck. The drive wheel will lock up and cause an accident. The most important thing is serious damage. Gearbox and bearing running parts are inside the gearbox, so long as there is one Damage to small parts may cause serious chain reaction, resulting in scrapping of the entire gearbox and even shredding of the gearbox housing. The most serious consequence is that the gearbox will be scrapped and the vehicle will not be able to walk.

Therefore, in addition to buying brand cars with a good reputation, the mission of the gearbox also depends on the owner to continue. Regular inspections and maintenance, the car needs to be like a woman, love and add, and other cars do not care about the old after you go to maintenance You will feel even more distressed by the amount spent on maintenance, and daily maintenance is very important.

How is the gearbox maintained?

One is to always check whether the automatic transmission oil level is normal, but to master the cycle of replacing the automatic transmission oil, and the other is to properly replace the transmission oil.

In addition, in the usual car habits should also pay attention to the protection of the gearbox, the owner should cultivate awareness of active inspection, maintenance, maintenance, you can learn some of the basic knowledge of car beauty, maintenance vehicles, read the instructions for use with the car, learn more Your own vehicle situation, remember some necessary data and so on. Scientific vehicle maintenance can ensure that vehicles are in good technical condition and ensure driving safety. The Spring Festival is approaching. It is recommended that vehicle owners must spend two minutes checking the condition of the vehicles before they travel, so as to ensure that the vehicles can safely enjoy the beauty of the holiday with their families.